- Responsibilities
Office Operations Management: Supervise daily operations at the Ruai head office, including staff scheduling, resource allocation, and facilities upkeep.
Document Control & Filing: Maintain and update ERC’s digital and physical archives—ensuring that share certificates, lease documents, and historical records are accurately cataloged and readily retrievable.
Front-Desk Coordination: Manage the reception team to deliver courteous, accurate information to shareholders; triage inquiries and route them to the appropriate departments.
Reporting & Compliance Support: Prepare monthly operational reports for the board, highlighting key performance indicators (e.g., number of new lease applications, average processing times, office attendance metrics).
- About Mwaura Irari
Mwaura Irari is a seasoned administrator with a background in organizational management and customer relations. He joined ERC in 2019 after serving as Operations Manager at a Nairobi-based estate agency. Known for his attention to detail and problem-solving skills, Mwaura has streamlined back-office processes and introduced digital filing systems that reduced paperwork bottlenecks. His calm demeanor and commitment to service excellence make him the primary point of contact for shareholders visiting the Ruai office.
